Thank you for choosing EcoFlow Malaysia. This Warranty Policy explains what your product warranty covers, how long it lasts for each product, what is not covered, and how our authorised local service centre handles repairs, replacements and inspections. It is written to give you clear, honest and transparent after-sales support while remaining consistent with EcoFlow's global warranty direction.

Contents

1. Scope & Definitions

This policy applies to all EcoFlow products purchased from EcoFlow Malaysia (True Colour Media Group Sdn Bhd) or its authorised Malaysian channels, and serviced through our authorised local Recommended Service Centre. Warranty coverage is valid within Malaysia only.

• "Product" — the EcoFlow power station, expansion/extra battery, solar panel, smart device (GLACIER, WAVE), charger, cable or accessory identified on your proof of purchase.
• "Original Purchaser" — the first end-user who bought the Product from an authorised Malaysian channel. Warranty is non-transferable unless approved in writing.
• "Service Centre" — the authorised local Recommended Service Centre in Malaysia that receives, inspects, repairs and returns products under this policy.
• "Warranty Period" — the coverage duration for the specific Product as listed in Section 3, starting from the date of delivery to the Original Purchaser.
• "Warranty Case" — a defect in materials or workmanship under normal use, eligible for repair/replacement. "Non-Warranty Case" — damage or fault falling under the exclusions in Section 7.

2. General Warranty Terms

• All eligible Products are covered by a limited warranty against defects in materials and workmanship under normal use, for the period stated in Section 3, beginning on the date of delivery to the Original Purchaser.
• The warranty covers repair, replacement of defective parts, or unit replacement at EcoFlow Malaysia's reasonable discretion. It does not automatically entitle the customer to a refund or a brand-new unit.
• Warranty coverage is limited to Malaysia. Service is arranged through the authorised local Service Centre.
• Cables, connectors and extension leads carry a limited 6-month warranty and are not eligible for extended-warranty registration. Other consumable/wear items (filters, seals) carry the period shown in Section 3.
• Repaired or replaced parts are warranted for the remainder of the original Warranty Period, or 90 days from service completion, whichever is longer.
• EcoFlow's global marketing warranty (up to 5 years on qualifying large-capacity systems) remains the manufacturer baseline; the local terms in this document govern how service is delivered in Malaysia.

3. Warranty Period Schedule (by SKU)

The table below is the authoritative Malaysian warranty schedule for EcoFlow products. General rule: most power stations and battery products carry a 2-Year Standard (whole-unit) Warranty plus a 5-Year Limited Battery Warranty — the unit (casing, inverter, ports, screen, buttons, fans, BMS and other components) is covered for 2 years, and the battery cells are covered for 5 years. Some models covered by EcoFlow for a shorter period (e.g., the RIVER 3 series and the inverter-only unit) are 2 years, and non-battery products (solar panels, chargers, cables) and 1-year items follow the periods shown below. The schedule prevails per model. Warranty starts from the date of delivery.

Schedule aligned to the current EcoFlow Malaysia price list. Where a specific SKU is not listed, the closest equivalent category period applies, subject to confirmation of the Malaysia item code. In the event of any discrepancy, the warranty stated on the official proof of purchase / invoice prevails.

4. Proof of Purchase & Registration

• No formal registration is required for standard warranty claims in Malaysia. Coverage is validated against your invoice, order number or receipt from an authorised channel.
• Always keep your proof of purchase. A valid dated invoice/receipt is required to establish the warranty start date and eligibility. Without it, the warranty start date may be estimated from the product manufacturing date, or the claim may be declined.
• For extended-warranty benefits or EcoFlow Care (Section 14), retain proof of purchase and register with our support team.
• The product serial number must be intact and legible. Removed, altered or unreadable serial numbers void the warranty.

5. Replacement & DOA Windows

These early-life windows sit on top of the standard warranty and are counted from the date of delivery.

All replacement requests require a Return Material Authorization (RMA) before shipping. Do not send any product to us before receiving RMA instructions.

6. What the Warranty Covers

Within the applicable Warranty Period, and subject to inspection, the warranty covers defects arising from materials or workmanship under normal use, including:

• Battery cells or Battery Management System (BMS) that fail to hold or deliver charge due to a manufacturing defect.
• Inverter, AC/DC output, USB ports or charging circuitry that fail under normal rated use.
• Solar panel cells or internal wiring that fail to generate rated output within the tolerance in Section 9 (excluding physical/environmental damage).
• Cooling/heating systems, compressors and control boards on GLACIER and WAVE units failing under normal use.
• Firmware or component faults that prevent normal operation and cannot be resolved by a standard update.

Remedy is, at EcoFlow Malaysia's reasonable discretion: (a) repair; (b) replacement of the defective part; or (c) replacement of the unit with a new or functionally-equivalent product. For a Warranty Case, spare parts and labour are provided free of charge; the inspection fee and delivery/courier remain compulsory and payable by the customer (see Section 11).

Repair-first approach. Valid warranty cases are handled in this order: remote troubleshooting → initial inspection → repair → parts replacement → unit replacement. A replacement is arranged only where the product cannot reasonably be repaired or where repair is not cost-effective. Being within the warranty period does not entitle a customer to demand a brand-new unit, an upgrade to a newer model, an immediate refund, or additional compensation for repair waiting time. Where a replacement is provided, it may be a new unit, a repaired good-as-new unit, or an equivalent model, at EcoFlow Malaysia's discretion.

7. What the Warranty Does NOT Cover (Non-Warranty Cases)

The following are excluded and will be handled as paid, non-warranty service (see Sections 11 & 13). This separation protects both the customer and the Service Centre and mirrors standard industry practice.

8. Battery, Runtime & Smart Device Terms

• Capacity fade is normal. Lithium batteries naturally lose capacity with use and time. A gradual decline is expected and is not a defect. A battery is considered defective only if capacity drops abnormally and prematurely due to a manufacturing fault, confirmed by inspection.
• Cycle-life benchmark. EcoFlow LFP battery products are designed to retain a substantial portion of their original capacity across a high number of charge cycles. Coverage applies to premature failure, not to expected end-of-life degradation.
• Degradation standard for claims. A battery is assessed as defective only if, under normal use and within its rated cycle life, usable capacity falls below 70% of its original rated capacity during the Battery Warranty Period as a result of a manufacturing fault (confirmed by inspection). Capacity loss from exceeding the rated cycle count, misuse, or the environmental/storage conditions below is not covered.
• Maintenance condition. To keep battery coverage valid, do not leave the unit fully depleted (0%) in storage; keep a moderate charge and recharge it at least once every 3 months, as specified in the product manual. Damage from deep over-discharge (e.g., leaving the unit uncharged for long periods) or from charging with non-approved sources is not covered.
• Batteries are dangerous goods for shipping. Swollen, leaking, burnt or physically damaged batteries must be reported immediately and must not be shipped without written handling instructions from the Service Centre.

Manufacturer operating and storage conditions for popular models (from EcoFlow's official specifications):

Temperature ranges are consistent across the current DELTA and RIVER LiFePO4 line; other models follow the same operating principles. Always check the specific figures in your product's user manual, which prevails.

Smart device care (GLACIER / WAVE)

• Follow the manual's ambient-temperature and ventilation requirements; leave clearance around the vents and never block airflow.
• Regularly clean the vents, condenser and any filters — dust and restricted airflow reduce cooling/heating efficiency and increase power consumption.
• Pre-cool in the shade where possible, minimise lid/door opening, and avoid setting an extreme temperature in very hot surroundings; the higher energy use this causes is normal, not a fault.
• Keep door seals/gaskets clean; drain and dry the interior before storage; store in a dry, ventilated place.
• Use only approved batteries and adapters, and charge the built-in or plug-in battery following the battery-care rules above.

9. Solar Panel-Specific Terms

• Solar panels carry the Warranty Period shown in Section 3 against defects in cells, wiring and connectors under normal use.
• Output tolerance. Rated wattage is measured under Standard Test Conditions (STC). Real-world output varies with sunlight, angle, temperature, cabling and the connected station's input limit — lower output under field conditions is not a defect. A performance claim is assessed only against STC-equivalent testing.
• Physical damage — cracked cells from impact or bending beyond spec, torn fabric, water ingress beyond IP rating, scratches and hotspots from shading/debris — is excluded.
• Connector/cable mismatches are a compatibility issue, not a defect. Confirm the correct Solar-to-XT60i or MC4 cabling for your station before use.
• Maintenance. Keep the panel surface clean (wipe with a soft, damp cloth); avoid partial shading, which disproportionately lowers output; do not fold or pack the panel away while wet; inspect cables and connectors for wear; and store it flat or folded, per the manual, in a dry place. Output naturally falls with heat, low sun angle, cloud and dust — this is normal, not a defect.
• Repairability. Solar panels are not repaired at cell or panel-body level. Where a fault is limited to an external cable or detachable connector, that part may be replaced individually. A defective panel within the Warranty Period is handled as a warranty claim; a panel that is out of warranty or physically damaged is offered a replacement quotation rather than a body repair.

10. Inspection & Warranty Determination

Every returned product is inspected before a warranty decision is made. The process is:

1. Intake & logging — the unit, accessories and reported fault are recorded, and an inspection reference is issued.
2. Technical inspection — the Service Centre tests the unit and determines whether the fault is a manufacturing defect (Warranty Case) or falls under the exclusions in Section 7 (Non-Warranty Case).
3. Findings & quotation — you receive the finding. If it is a Non-Warranty Case or an out-of-warranty repair, a quotation is provided for your approval before any chargeable work begins.
4. Disagreement — if you dispute the finding, the case may be escalated to EcoFlow's official technical support or an independent third-party assessment; the assessment outcome is final.

Service Centre discretion. Based on its inspection findings, the Recommended Service Centre has the right to determine whether a product has been misused, whether a case is a warranty or a chargeable non-warranty case, whether an RMA is required, and to set the quotation for spare parts and labour. These determinations are made in good faith on technical grounds; if you disagree, the escalation route above applies.

An inspection fee applies to non-warranty and out-of-warranty cases — see Section 11.

11. Service Charges & Fees

Genuine warranty repairs are covered for parts and labour. To keep the Service Centre sustainable, the charges below may apply. All fees are disclosed to you in advance, and you approve any chargeable work before it starts.

11.1 Inspection / diagnostic fee

An inspection fee applies to every case — including valid in-warranty cases — as well as non-warranty cases, out-of-warranty repairs and "no fault found" outcomes. For chargeable (non-warranty / out-of-warranty) repairs, if you proceed the fee is credited toward the repair cost.

11.2 Spare parts & labour

For non-warranty and out-of-warranty repairs, spare parts are quoted per case (module/part cost plus labour). Work proceeds only after your written approval of the quotation.

11.3 Delivery / courier

11.4 How your repair is quoted

We do not publish a fixed repair price list, because the cost depends on the product model, the confirmed fault, parts availability and the technical work involved. Inspection fees start from RM150, and a final quotation is always provided after inspection. Each quotation is presented as a single, clear breakdown:

If you accept the repair, the Inspection Fee is absorbed into the Total — you are never charged for it twice. No chargeable work begins without your approval.

11.5 East Malaysia (Sabah, Sarawak & Labuan)

Transferring spare parts, tools and trained technicians to East Malaysia is significantly more costly and time-consuming than in West Malaysia. As a result, service in East Malaysia is priced differently:

• Inspection fees are higher than the West Malaysia rates in Section 11.1.
• Spare-parts pricing, labour and delivery/courier may also be higher than in West Malaysia.
• Waiting / lead times in East Malaysia are longer than the West Malaysia targets shown in Section 12, owing to parts logistics and transit.
• Because of limited local resources, the East Malaysia Recommended Service Centre reserves the right to decline service on products not purchased from our authorised channels.

Urgent, expedited or on-site support (e.g., corporate/government or time-critical cases) can be arranged case by case with agreed charges.

12. How to Make a Claim

1. Contact us — email aftersales@gorental.my or WhatsApp Technical Support at (+60) 11-2826 7727.
2. Provide — order number/proof of purchase, product name & serial number, and clear photos/video showing the issue.
3. Receive RMA — our team verifies eligibility and issues Return Material Authorization and shipping/drop-off instructions. Do not ship before receiving RMA.
4. Inspection & outcome — we inspect (Section 10) and, if eligible, repair, replace a defective part, replace the unit, or — at our discretion — offer another remedy. Non-warranty and out-of-warranty cases receive a quotation first.

Remote diagnosis first. Many issues — firmware, settings, accessory or setup-related — can be resolved without sending the unit in. Where possible we will run a remote diagnosis through our RMA form and support channels first, and only ask you to send the product to the Service Centre if it is genuinely needed. This avoids unnecessary shipping and "no fault found" trips.

Repair service timeframe

The following are our target timeframes. They are estimates, not guarantees, and depend on parts availability, case complexity and courier transit (add transit time for East Malaysia and remote areas).

Where a part is not in local stock we will advise the expected lead time and, for urgent cases, discuss interim options.

13. Out-of-Warranty Paid Repair

When the Warranty Period has expired or a case is excluded under Section 7, we still offer paid repair service in Malaysia so you can keep your equipment running. A quotation is provided before any work begins and may include:

• Inspection / diagnostic fee per Section 11.1 (creditable toward the repair if you proceed)
• Replacement parts or module cost (quoted per case)
• Labour
• Delivery / courier both ways, borne by the customer

Paid repairs carry a 90-day workmanship warranty on the specific repair performed and the parts replaced.

14. EcoFlow Care Extended Protection

For added peace of mind, EcoFlow Malaysia offers an optional EcoFlow Care program — the recommended way to obtain up to 5-year coverage on any product. For an additional fee based on the product's MSRP, customers can extend coverage beyond the local standard warranty and enjoy priority replacement support.

• Who it suits: heavy users, rental fleets, event operators, and corporate or government buyers who need maximum uptime.
• Benefits may include: extended coverage duration, priority handling, discounted or waived inspection fees, and faster replacement support.
• EcoFlow Care is optional, purchased separately, and governed by its own terms provided at enrolment.

Availability, pricing and exact benefits are confirmed at time of enrolment. Contact our team for a quote.

15. Limitation of Liability

To the extent permitted by Malaysian law, EcoFlow Malaysia's total liability under this warranty is limited to the repair, replacement or, at its discretion, the value of the affected Product. EcoFlow Malaysia is not liable for indirect, incidental or consequential loss, including loss of data, loss of profit, downtime, or damage to other equipment. This policy does not exclude any rights you have under the Consumer Protection Act 1999 or other applicable Malaysian law that cannot lawfully be excluded.

16. Case Studies

These examples illustrate how common situations are handled. They are for guidance; every case is assessed on its own inspection findings.

17. Contact Us

True Colour Media Group Sdn Bhd (EcoFlow Malaysia / GoRental.My)
B0103, Blok B, Eko Galleria, Jalan Eko Botani 3, Taman Eko Botani, 79100 Iskandar Puteri, Johor.

Email: aftersales@gorental.my
Sales & Support: (+60) 11-3772 7100  ·  Technical Support (WhatsApp): (+60) 11-2826 7727
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (MYT)  ·  Website: ecoflow.com.my

This Warranty Policy may be updated from time to time; the version in effect on your date of purchase applies to your Product. This document sets out local Malaysian service terms operated by an authorised Recommended Service Centre and does not replace your statutory rights under Malaysian law, nor EcoFlow's global manufacturer warranty where applicable.