EcoFlow Malaysia – True Colour Media Group Sdn Bhd (202501025887)

Effective Date: 13 September 2025
Website: https://ecoflow.com.my/

Thank you for choosing EcoFlow Malaysia. We are committed to providing reliable products and transparent after-sales support. This Warranty Policy applies to all purchases made via our official Malaysian store, operated by True Colour Media Group Sdn Bhd (Company No. 202501025887).

By using EcoFlow products, you agree to the terms listed in this policy.

1. General Warranty Terms

• All EcoFlow products purchased from https://ecoflow.com.my  are covered by a limited warranty starting from the date of delivery to the original purchaser.

• Warranty coverage is limited to Malaysia.

• Warranty periods and claim eligibility may vary depending on the product type (see Section 1.2).

• Cables, chargers, and adapters are not eligible for warranty registration but are still covered under the standard warranty period.

⚠️ Products purchased via third-party platforms (Shopee, Lazada, AliExpress, etc.) or overseas channels may be subject to a separate warranty. Please contact the respective seller for support.

1.1 Warranty Registration

• No formal registration is required for standard claims in Malaysia.

• For extended warranty eligibility (if applicable), please retain proof of purchase and contact our support team at jackson@truecolourmedia.com.

1.2 Warranty Periods

Detailed models and durations follow the official global EcoFlow warranty table.

1.3 Warranty Exclusions

Warranty claims will not be accepted under these circumstances:

• Expired warranty period

• No valid proof of purchase

• Damaged due to misuse, accidents, water ingress, or unauthorised modification

• Cosmetic wear and tear

• Damaged from use with incompatible third-party accessories

• Products not sold by EcoFlow Malaysia

2. How to Make a Claim (Malaysia)

To make a warranty claim:

1. Contact our team via:

   • 📧 Email: jackson@truecolourmedia.com

   • 📱 WhatsApp: (+60)12-791 3863

2. Provide:

   • Order number or receipt

   • Product name & serial number

   • Photo/video proof of issue

3. Our team will verify and provide instructions. If eligible, we will:

   • Repair the product

   • Replace with a working unit

   • Or offer a refund, at our discretion

3. Repair Service Terms

• EcoFlow Malaysia provides free shipping for warranty repairs, as long as our courier services are available.

• Repair requests must be made within the warranty period.

• Products not eligible for warranty will be subject to paid repair, quoted based on:

  • Module/labor cost

  • Replacement parts

  • Return shipping

4. Replacement Service

Eligibility:

• Request must be made within 30 calendar days of product receipt

• Defects must be manufacturing-related

• Return must include original box & accessories

• Must receive Return Material Authorization (RMA) before sending

Procedure:

• Email jackson@truecolourmedia.com to request replacement

• Our support team will assess and guide you through the RMA process

• Replacement will be shipped once defective unit is received and verified

5. Product-Specific Notes

🔧 BLADE Series

• Standard warranty: 36 months

• +12 months with official registration

• Replacement, not repair (one-way return allowed)

• Lifetime accessories support (limit: 1–2 sets/year for pins, screws, blades)

❄️ GLACIER Series

• Standard warranty: 12 months

• +12 months with registration

• Covered under replacement-first policy

6. What This Warranty Does NOT Cover

• Water or impact damage due to user error

• Disassembly not authorised by EcoFlow

• Tampering with serial numbers or labels

• Use in unsuitable environments (e.g., EMI, extreme weather)

• Improper charging, storage, or connection to unapproved accessories

7. Contact Us

True Colour Media Group Sdn Bhd (EcoFlow Malaysia)
📧 Email: jackson@truecolourmedia.com
📱 WhatsApp: (+60)12-791 3863
📍 Business Hours: Mon–Fri, 9:00 AM–6:00 PM (MYT)
🌐 Website: https://ecoflow.com.my