GoRental Care+

GoRental Care+ is an optional, paid extended protection programme offered by True Colour Media Group Sdn Bhd (202501025887), trading as EcoFlow Malaysia / GoRental.MY ("EcoFlow Malaysia", "we", "us", "our"), to purchasers of eligible EcoFlow Products in Malaysia.

This document is the "own terms provided at enrolment" referred to in Section 14 of the EcoFlow Malaysia Warranty Policy (the "Warranty Policy"). Where this document and the Warranty Policy differ, this document prevails for Plan Holders, but only in respect of the additional benefits it confers. It never reduces the standard warranty.

GoRental Care+ provides extended whole-unit coverage, an improved battery threshold, priority service, and Accidental Damage Cover, all under a single 5-year Plan Term, available only on Eligible Products. There is one plan and one price — nothing else to choose.

This Plan is separate from and additional to EcoFlow's manufacturer warranty, the Warranty Policy, and your statutory rights. You need not exhaust anything before claiming under this Plan — we apply whichever cover gives you the better outcome, at no cost to you.

This Plan is not for commercial sub-rental of the Product to third parties unless a Fleet Endorsement has been issued under clause 18.

To enrol you must be at least 18 years old, resident or registered in Malaysia, and the original purchaser of the Product.

The Product must be new, purchased in Malaysia from EcoFlow Malaysia or an Authorised Malaysian Channel, and be an Eligible Product. Products bought from marketplace resellers, overseas channels or other unauthorised sellers cannot be enrolled, consistent with Section 1 of the Warranty Policy.

Enrolment window. You may enrol at the point of sale or at any time within 30 calendar days of the date of delivery. Enrolment is not available after day 30, and only one Plan may be purchased per Product.

Enrolments made on or before day 14 require only your Original Invoice and the Product serial number. Enrolments between day 15 and day 30 additionally require a Condition Record, and we may at our discretion require a bench inspection at our own cost before accepting the enrolment.

Condition Record (mandatory). You must submit, within 7 days of enrolment: clear photographs of all external faces of the Product; a photograph of the serial number label; and a photograph or screenshot of the display or EcoFlow app showing cycle count and battery state of health. We will confirm acceptance in writing. If you do not submit an accepted Condition Record within 7 days, Accidental Damage Cover does not attach for the remainder of the Plan Term; the other benefits under this Plan are unaffected, and no refund of the Plan Fee is due.

Pre-existing conditions are not covered. This Plan does not cover any defect, damage or reduced battery capacity that existed before your enrolment was accepted, whether or not you were aware of it, and whether or not it appears in the Condition Record.

Cover begins on the date we issue your Plan Confirmation and the Plan Fee is received in full. Benefits under clauses 5 to 8 apply from that date, but the Plan Term is always measured from the date of delivery of the Product.

Only Eligible Products can be enrolled. GoRental Care+ is offered only on Products whose Standard Warranty is stated as "2 yr unit · 5 yr battery". No plan is available on any other product, including RIVER 3 and TRAIL series power stations, DELTA Pro, DELTA Pro Ultra inverter-only units, RIVER 3 extra batteries, GLACIER and WAVE units and their add-on batteries, alternator chargers, every solar panel, Power Hat, and all cables, connectors and adapters. The list below shows what is and is not eligible.

Discontinued, clearance, display and aged-stock units may be enrolled only where we expressly agree in writing, and only where the Original Invoice states a 2-year whole-unit and 5-year battery warranty. Where the invoice states any shorter or adjusted period, the unit is not an Eligible Product.

This Plan extends whole-unit coverage — casing, inverter, AC and DC outputs, USB ports, charging circuitry, display, buttons, fans, BMS and control boards — from the 2 years given by the Standard Warranty to the full Plan Term.

The Plan Term is 5 years on the whole unit. The 5-Year Limited Battery Warranty continues to run alongside it, so the Product is covered for 5 years whole unit and 5 years battery.

Where a component is covered by both this Plan and the 5-Year Limited Battery Warranty, we apply whichever gives you the better outcome, at no additional cost to you.

Within the Plan Term we will, for a defect in materials or workmanship under normal use, and at no charge for parts, labour or inspection: repair the Product; replace the defective part; or replace the unit, applying the repair-first approach in Section 6 of the Warranty Policy.

Repaired or replaced parts are warranted for the remainder of the Plan Term, or 90 days from service completion, whichever is longer.

The exclusions in Section 7 of the Warranty Policy continue to apply to defect claims under this clause 5, as supplemented by clause 13. Accidental Damage is covered only under clause 8, and only under GoRental Care+.

The 80% standard. Section 8 of the Warranty Policy assesses a battery as defective only where usable capacity falls below 70% of original rated capacity. For Plan Holders this threshold is improved to below 80%.

Where, within the Plan Term and within the Product's rated cycle life, bench testing at the Service Centre confirms usable capacity below 80% of original rated capacity, we will replace the battery cells or module, or replace the unit, at our reasonable discretion. No Service Fee, inspection fee or parts and labour charge applies.

Battery capacity is assessed only by bench testing at the Service Centre against the Product's published specification. App readings, runtime observations and third-party measurements are indicative only. Runtime is not a measure of capacity — Section 8 of the Warranty Policy explains why load, ambient temperature and usage drive runtime.

Conditions. Enhanced battery coverage applies only where you have complied with the battery-care conditions in Section 8 of the Warranty Policy: not storing the Product at 0% charge; keeping a moderate charge and recharging at least once every 3 months during long storage; charging and operating within the specified temperature ranges; and using only EcoFlow-approved chargers, cables and solar connectors. Capacity loss after the rated cycle count has been exceeded is end-of-life degradation and is not covered.

How long battery coverage runs. Battery coverage under this clause runs for 5 years from the date of delivery, matching the 5-Year Limited Battery Warranty. The improved 80% threshold applies for that whole period.

A swollen, leaking or burnt battery must be reported immediately and must not be shipped without our written handling instructions.

Inspection fee waived. The inspection fee in Section 11.1 of the Warranty Policy — otherwise compulsory even on valid in-warranty claims — is waived for Plan Holders on every valid claim. Where inspection concludes the fault is not covered, the standard inspection fee applies and is creditable toward any chargeable repair you approve.

Courier waived. Contrary to Section 11.3 of the Warranty Policy, on a valid claim we pay both the inbound and return courier legs within Malaysia. You must use the carrier and packaging method we nominate.

Priority handling. Plan Holder cases are triaged ahead of standard cases. Our target timeframes, which are estimates and not guarantees:

East Malaysia. Sabah, Sarawak and Labuan cases remain subject to Section 11.5 of the Warranty Policy for lead times and logistics. Courier waivers apply, capped at our prevailing West Malaysia courier rate for the same product family, with any excess payable by you and disclosed before dispatch.

Loan unit. Where a valid claim is expected to keep the Product at the Service Centre for more than 10 business days, we will offer a loan unit of the same or a functionally comparable model from our rental fleet, free of rental charge, for the duration of the repair. Eligible models are DELTA 2, DELTA 3, DELTA Pro 3 and DELTA Pro Ultra series power stations. Loan units are subject to availability, a refundable security deposit, signature of our standard rental terms as to care and liability, and return within 3 business days of collection of your repaired Product. Loan units are not available for extra batteries or RIVER 2 Pro, and are not available in East Malaysia.

This clause applies only where an accepted Condition Record is on file. GoRental Care+ is available on Eligible Products only. Accidental damage to any product outside the eligible list is not covered by this Plan.

Subject to the claim limits in clause 10 and the exclusions in clause 13, we will repair or replace the Product where it suffers Accidental Damage during the Plan Term, at no Service Fee, deductible or excess.

The damage must impair function. Cosmetic damage that does not affect function — scratches, scuffs, dents, fading, marks — is not covered. Where you ask us to restore cosmetic condition, we will quote for that work separately.

Examples of what is covered. Dropping the Product and cracking the casing so a port or latch no longer functions; crushing or impact damage in transport that disables an output; a spill or splash exceeding the Product's IP rating that causes an internal fault; a 3-pin plug or port physically broken by mishandling; a display cracked by impact. Each of these is excluded under the Warranty Policy and is covered here.

Examples of what is not covered. Deliberate damage; damage from continuing to use the Product after damage has occurred; theft, loss or unexplained disappearance; flood, fire, lightning, storm or other force majeure; pest or rodent damage. Grid or vehicle power surges and lightning remain excluded because they are neither a manufacturing defect nor a single accidental handling event.

Battery damage. Accidental Damage to a battery is covered only where an external event has physically damaged it. Swelling, leakage or failure arising from over-discharge, deep discharge, improper storage or charging from a non-approved source is excluded.

Notify us within 14 days. You must notify us of an Accidental Damage incident within 14 calendar days of the date it occurred, and provide photographs and a plain description of how it happened. Late notification may result in the claim being declined where the delay has prevented us from properly assessing the cause or has worsened the damage.

Products outside the programme. Solar panels, GLACIER and WAVE units, RIVER 3 and TRAIL series power stations, DELTA Pro, DELTA Pro Ultra inverter-only units, alternator chargers, Power Hat and all cables are not Eligible Products. Accidental damage to any of them remains excluded, as set out in Section 7 of the Warranty Policy, and is handled as paid repair under Section 13 of that policy.

No Service Fee, deductible or excess is payable for any Accidental Damage claim under this Plan. Repair, parts, labour and replacement are provided at no additional charge beyond the Plan Fee.

This also replaces, and is not charged in addition to, the inspection fee in Section 11.1 of the Warranty Policy, which is waived on every valid Accidental Damage claim.

Where a single incident damages an enrolled Product and a separately enrolled extra battery, each is treated as a separate claim, and neither attracts a fee.

Where inspection concludes the fault is a covered defect rather than Accidental Damage, no fee is payable and the claim is handled under clause 5 or 6. Where it is neither a covered defect nor Accidental Damage, the standard inspection fee applies and any repair is quoted under Section 13 of the Warranty Policy.

When the Aggregate Cap is reached, the Plan ends automatically. No further benefits are payable and no refund of the Plan Fee is due. We will notify you in writing when 80% of the Aggregate Cap has been used.

When the permitted number of unit replacements has been provided, the Plan ends automatically on delivery of the final replacement.

Value is counted at our cost of the parts and labour supplied, and at the current MSRP of any replacement unit provided.

Repair first. All claims follow the sequence in Section 6 of the Warranty Policy: remote troubleshooting, inspection, repair, part replacement, then unit replacement. Holding a Plan does not entitle you to demand a new unit, a newer model, an upgrade, a refund or compensation for waiting time.

We may repair using parts that are new, equivalent to new, or reconditioned and tested to the manufacturer's functional specification.

Where we replace the unit, the replacement may be a new unit, a repaired good-as-new unit, or a functionally equivalent model, at our reasonable discretion. Colour, finish and non-functional features may differ.

Beyond Economical Repair. Where repair cost equals or exceeds 80% of current MSRP, we will replace the Product rather than repair it. The value of any replacement will not exceed the Original Purchase Price. Where the only available replacement has a higher current price, we will tell you the difference and you may either pay it or take the option in clause 11.5.

Store credit alternative. Where we cannot repair the Product and cannot offer a suitable replacement, we may instead issue store credit redeemable at EcoFlow Malaysia, valid for 60 days, to the value of the lesser of the Original Purchase Price and the current MSRP of the nearest equivalent model. No cash refund or cash settlement is payable under this Plan in any circumstances.

You must surrender the replaced Product. On replacement or store credit settlement, the original Product and any parts removed become our property and must be surrendered before or on delivery of the remedy. If you do not, we may charge you the current MSRP of the replacement supplied.

Cover follows the Product. Where we replace the unit, the replacement becomes the Product under this Plan and cover continues for the remainder of the Plan Term. The Plan Term does not restart. Where we settle by store credit, the Plan ends on issue of the credit and no refund of the Plan Fee is due.

We will erase data and reset settings where servicing requires it. Back up your settings before sending the Product in. We are not responsible for loss of data, settings or configurations.

Contact us at aftersales@gorental.my or by WhatsApp on (+60) 11-2826 7727, quoting your Plan Confirmation number. Business hours are Monday to Friday, 9:00 AM to 6:00 PM (MYT).

Provide your Plan Confirmation number, the Original Invoice, the Product model and serial number, clear photographs or video of the issue and, for an Accidental Damage claim, a plain description of how and when the damage happened.

We will attempt remote diagnosis first. Many issues are resolved without sending the Product in, which avoids unnecessary shipping and no-fault-found trips.

Do not ship the Product before you receive a Return Material Authorization (RMA) and our packaging and shipping instructions. Products sent without an RMA may be refused or returned at your cost.

We inspect every Product before making a coverage decision, in accordance with Section 10 of the Warranty Policy. You will receive our finding in writing. Where the outcome is a chargeable repair, you receive a quotation and no chargeable work begins without your written approval.

Where you dispute our finding, the case may be escalated to EcoFlow's official technical support or to an independent third-party assessor. Where an independent assessor is appointed by agreement, the assessment is final and binding on both of us as to the technical cause, and we bear the assessor's cost where the assessment goes in your favour.

Nothing in clause 14.6 prevents you from bringing a claim before the Tribunal for Consumer Claims Malaysia or any court of competent jurisdiction.

You may transfer this Plan once, permanently, to a new owner of the Product, together with the Product itself. The Plan cannot be transferred to a different product.

To transfer, notify us in writing within 14 days of the change of ownership, giving the Plan Confirmation number, the Product serial number and the new owner's name, address, telephone number and email address; deliver the Original Invoice, the Plan Confirmation and these terms to the new owner; and ensure the new owner accepts these terms in writing. An administration fee of RM50 applies.

On transfer, the new owner becomes the Plan Holder for the remainder of the Plan Term. The Plan Term does not restart, and the Aggregate Cap and claim counts already used are not reset. The new owner takes the Plan subject to the Condition Record on file.

If you sell or transfer the Product without complying with clause 15.2, the Plan terminates on the date of transfer of ownership and no refund is due.

Except under this clause 15 you may not sell, assign, sub-contract, delegate or otherwise transfer your rights under this Plan.

Pro-rata is calculated as the Plan Fee multiplied by the number of whole unexpired months of the Plan Term, divided by the total number of months of the Plan Term.

The value of benefits already provided means our cost of the parts and labour supplied, the current MSRP of any replacement unit provided, courier costs we have paid, and any store credit issued.

We may cancel the Plan on 30 days' written notice if spare parts for the Product cease to be reasonably available to us, in which case you receive a pro-rata refund with no deduction.

Refunds are made to the original payment method within 30 days of our acceptance of your cancellation notice.

This Plan ends automatically, without refund, on the earliest of: expiry of the Plan Term; the Aggregate Cap being reached; the permitted number of unit replacements having been provided; settlement by store credit under clause 11.5; and a transfer of ownership that does not comply with clause 15.2.

We may terminate this Plan immediately, without refund, where: the Product's serial number has been removed, altered or made unreadable; the Product has been opened, modified or repaired by anyone other than us or the Service Centre; you have committed fraud, attempted fraud, material misrepresentation or material non-disclosure in connection with enrolment or a claim; or you have rented, hired or lent the Product to a third party for reward without a Fleet Endorsement.

Where we terminate for fraud or material misrepresentation, we may also require you to pay our cost of any services already provided in reliance on it.

Termination does not affect your rights under the Standard Warranty, the Warranty Policy or Malaysian law, except where those rights are themselves lost by the same conduct.

This Plan covers use of the Product by you and your Authorised Users, including use in your own business or trade.

It does not cover the Product while it is rented, hired, leased or lent to a third party for reward, or used for public rental, event hire or communal multi-user use, unless we have issued a written Fleet Endorsement for that Product.

A Fleet Endorsement is available for rental operators, event operators, and corporate and government buyers. It is priced separately, may carry different claim limits and Condition Record requirements, and is set out in a separate schedule. Contact our team for a quote.

If you are not a consumer. Where you acquire the Product for the purpose of resupply in trade, or for hire or rental to third parties, you are not a "consumer" under the Consumer Protection Act 1999 and that Act's implied guarantees do not apply to your purchase. Your rights are those set out in this Plan, the Warranty Policy and the contract of sale.

We may reasonably monitor claim patterns to confirm compliance with this clause. Repeated Accidental Damage claims consistent with undisclosed rental or multi-user use may result in a request for information and, where the use is confirmed, termination under clause 17.2.

This Plan is a service contract. It is not a contract of insurance, we are not an insurer or a licensed insurance intermediary, and no cash indemnity is payable. Our obligation is to provide the repair, replacement and service benefits described in this Plan.

To the fullest extent permitted by Malaysian law, our total aggregate liability arising out of or in connection with this Plan, whether in contract, tort, negligence, statute or otherwise, is limited to the Original Purchase Price of the Product. We are not liable for indirect, incidental, special or consequential loss, including loss of profit, loss of rental income, loss of business or contract, downtime, loss of data, spoiled contents, or damage to other equipment or property.

Nothing in this Plan limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded.

Consumer rights prevail. Section 6 of the Consumer Protection Act 1999 provides that the Act applies notwithstanding anything to the contrary in any agreement. Where any provision of this Plan would exclude, restrict or modify a right or remedy that the Act or other applicable law does not permit to be excluded, that provision does not apply to you to that extent, and the remainder of this Plan continues in force.

We are not liable for delay or failure to perform caused by events outside our reasonable control, including parts unavailability from the manufacturer, carrier delays, customs delays, natural disaster and government action. We will keep you informed and will not charge you for the delay.

We may amend these terms from time to time. The version in effect on the date you enrolled applies to your Plan for its full Plan Term, except where an amendment is required by law or is wholly to your benefit.

We will process your personal data for the purposes of administering the Plan, verifying eligibility, handling claims and fraud prevention, in accordance with the Personal Data Protection Act 2010 and our privacy notice.

If we do not enforce a provision on any occasion, that is not a waiver of our right to enforce it later. If any provision is found unenforceable, the rest remains in force.

This Plan does not confer rights on any third party other than a transferee under clause 15.

Complaints. Please raise any complaint with our team at aftersales@gorental.my in the first instance. If we cannot resolve it to your satisfaction within 14 days, you may escalate it to the Tribunal for Consumer Claims Malaysia, which has jurisdiction over consumer claims up to RM50,000, or to any court of competent jurisdiction.

This Plan is offered and valid in Malaysia only, is governed by the laws of Malaysia, and is subject to the jurisdiction of the Malaysian courts. Where this document is translated, the English version prevails in the event of inconsistency.