Submit a request

  1. 01Unit
  2. 02Issue
  3. 03Evidence
  4. 04You

Step 1 of 4: Unit

Which unit is it?

The serial and the invoice are what tie the case to your warranty.

On the label underneath, or in the EcoFlow app under device info.

Handled in Malaysia by True Colour Media Group Sdn Bhd, trading as Official EcoFlow Malaysia.