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Full name

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Mobile number

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Your address

Your address for correspondence and for returning the unit — not our service centre. We'll assess your case and confirm the next step.

Enter your address for correspondence and return delivery.

How will you send the unit to us, if needed?

I'll send it by courier I'll drop it off in person

Please wait for us to confirm the service centre address before sending anything — we'll share it once we've assessed your case.

You arrange and pay for sending the unit to us. Return shipping is billed to you unless your unit is covered by GoRental Care+, which covers both directions.

Preferred contact method

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Product model

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Serial number

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Purchase date

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Where did you buy it?

Issue category

When did the problem start?

Enter when the problem started.

Describe the issue

Describe what's happening.

Display or error code (if any)

What happened right before the issue?

What have you already tried?

Right now, does the unit…

Power on Charge Output power Connect to the EcoFlow app

Do any of these apply? (select any that do)

Photos or a short video of the issue

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Up to 12 files — images/PDF up to 10MB each, video up to 200MB each

Add at least one file before continuing.

I confirm the information I've provided is accurate to the best of my knowledge.

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I understand an inspection and/or delivery charge may apply, and I'm responsible for the carrier fee both sending this unit in and receiving it back.

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I understand this process can take 4–8 weeks depending on parts and diagnosis.

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