DELTA Pro 3
Expandable to 48kWh | 4000W
RM 15,999
After-sales
How can we help?
Every case is handled in Malaysia by Official EcoFlow Malaysia. Nothing is shipped abroad, and nothing is routed through a call centre that cannot see your serial number.
Submit a request
Report an issue with photos or video and get a case number right away.
Track a case
Check progress and reply securely with your case number and email.
Register warranty
Link your invoice to your unit's serial number.
Warranty and Care+
See what's covered and what GoRental Care+ adds.
If your unit is swelling, smoking, smells of burning, feels unusually hot, or has been exposed to liquid: stop using and charging it immediately. Call +60 11-2826 7727, submit a request and mark the safety option so it is treated as urgent. Do not attempt to open the unit yourself.
How a case runs
| Stage | What happens | What we need from you |
|---|---|---|
| 1. Remote diagnosis | Many faults are firmware, settings or an accessory. We try to fix it without you shipping anything. | Photos or a short video, and what the display or app shows |
| 2. RMA issued | If the unit does need to come in, we issue a Return Material Authorization with shipping or drop-off instructions. | Invoice, serial number, your address and state |
| 3. Intake and inspection | The unit is logged and tested. We decide whether it is a manufacturing defect or falls under the exclusions. | The unit, and the accessories tied to the fault |
| 4. Findings and quotation | You get the finding. A non-warranty or out-of-warranty case gets a quotation before any chargeable work starts. | Your approval before we begin |
| 5. Repair, part or replacement | Repair first, then a part, then a unit — in that order. Replacement only where repair is not reasonable. | Nothing. We update the case log |
What to prepare
Proof of purchaseA dated invoice or receipt from an authorised Malaysian channel
Serial numberIntact and legible — a removed or altered serial voids the warranty
EvidencePhotos of the unit, its label and the fault. Video only if it is safe to record
Do not ship yetWait for the RMA. Units sent without one are returned at your cost
Inspection feeRM150 RIVER and TRAIL, RM200 DELTA 3, RM300 DELTA Pro — double in East Malaysia
CourierBoth directions are paid by you, warranty or not. In-person drop-off avoids it
Reach a person
aftersales@gorental.my
Send the invoice, the serial and the photos in one message.
Service centre
Iskandar Puteri, Johor
B0103, Blok B, Eko Galleria, Jalan Eko Botani 3, 79100. Drop-off by appointment.