After-sales
How can we help?
Submit a request
Report an issue with photos or video and get a case number right away.
Track a case
Check progress and reply securely with your case number and email.
Register warranty
Link your purchase to your unit's serial number.
Warranty & Care+
See what's covered and what GoRental Care+ adds.
If your unit is swelling, smoking, smells of burning, feels unusually hot, or has been exposed to liquid:
stop using and charging it immediately.
Submit a request and mark the safety option so it's treated as urgent. Do not attempt to open the unit yourself.
What to prepare
- Proof of purchase (order confirmation or receipt)
- The serial number, found on the unit's label
- Clear photos of the product and the issue
- A short video, if the issue is something you can safely show (a sound, a light, a display error)
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1
Submit
Tell us what's happening and share evidence. You'll get a case number right away.
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2
Assessment
Our team reviews the case and lets you know the next step, within our service hours.
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3
Resolution
Repair, replacement, or return — tracked the whole way, with a final report.
Service hours: Mon–Fri 09:00–18:00, Sat 09:00–13:00