Shipping Policy - EcoFlow Malaysia

EcoFlow Malaysia – True Colour Media Group Sdn Bhd (202501025887)

Effective Date: 13 September 2025
Website: https://ecoflow.com.my

Thank you for shopping at EcoFlow Malaysia. We are committed to offering you reliable delivery across Malaysia. The following terms outline our shipping policy:

📦 Shipment Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Delivery is expected within 7–14 business days depending on your location and courier performance.
Orders are not shipped on weekends or Malaysian public holidays.

If we are experiencing a high volume of orders, there may be slight delays. You will be notified via WhatsApp or SMS if there is any significant delay with your shipment.

📫 Shipping Areas

We currently deliver to all states within Peninsular Malaysia and East Malaysia (Sabah & Sarawak).
📍 We do not ship to P.O. Box addresses.

🚚 Shipping Carriers

Orders are shipped using trusted courier partners such as J&T Express, Pos Laju, Ninja Van, or equivalent, based on your location.

📧 Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation message containing:

Tracking number
Courier name
Tracking link

Tracking updates may take up to 48 hours to reflect in the system.

⚠️ Shipping Information Accuracy

Please ensure all shipping information (address, phone number, etc.) provided at checkout is accurate. We are not responsible for:

Delays due to incorrect addresses
Loss or damage caused by customer-side errors
Missed deliveries due to unreachable phone numbers

If an order is returned to us due to incorrect address, a redelivery fee will be charged.

📦 Damaged or Missing Orders

If your order arrives damaged or is lost in transit:

Take clear photos of the packaging and damaged items
Contact us within 3 business days of delivery

📞 WhatsApp: (+60)12-791 3863
We will help liaise with the courier to file a claim. Please retain the original packaging.

🔁 Returns & Refunds

For returns and exchanges, please refer to our Return & Refund Policy. Return shipping fees may apply unless the product is faulty or wrongly delivered.

💬 Shipping Support

For order or shipping inquiries, please contact:
📱 WhatsApp: (+60)12-791 3863
📧 Email: jackson@truecolourmedia.com
📍 Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (MYT)