Privacy Policy - EcoFlow Malaysia

True Colour Media Group Sdn Bhd (EcoFlow Malaysia)

Effective Date: 13 September 2025
Website: https://ecoflow.com.my/

At True Colour Media Group Sdn Bhd ("we", "our", or "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services under the brand EcoFlow Malaysia.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, mobile number, billing/shipping address.

• Order & Payment Information: Order history, payment method (e.g., bank transfer, DuitNow, TNG eWallet), but we do not store full card or bank details.

• Device Information: Browser type, IP address, operating system, device type.

• Communication History: Your messages or feedback sent to us via WhatsApp or contact form.

• Marketing Preferences: Your choices on receiving promotional materials.

2. How We Collect Your Information

We collect your personal data when you:

• Place an order on our website

• Contact us via WhatsApp, email or form

• Subscribe to our mailing list

• Interact with our social media or ads

• Use cookies on our website (see below)

3. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Contact you for customer support

• Verify payment and delivery details

• Send important updates (e.g., shipping status, promotions if opted-in)

• Improve our website experience

• Comply with Malaysian laws and regulations

We may also use anonymized or aggregated data for analytics purposes.

4. How We Store and Protect Your Information

All personal data is stored securely via Shopify's encrypted servers and protected through firewalls, SSL encryption, and access control.

We retain your data only as long as necessary to fulfill our services or as required by Malaysian law (e.g., accounting, tax reporting).

5. Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

• Delivery partners (e.g., courier services) for order fulfillment

• Payment processors (e.g., TNG, DuitNow, bank transfer)

• Shopify’s secure hosting infrastructure

• Malaysian regulatory bodies where legally required

All third parties are required to handle your data securely and only for the intended purpose.

6. Your Rights

As a user in Malaysia, you have the right to:

• Access your personal data

• Request corrections or updates

• Withdraw consent for marketing communication

• Request deletion of your data (subject to legal retention)

You may submit any such requests via:
📱 WhatsApp: (+60)12-791 3863
📧 Email: jackson@truecolourmedia.com

7. Cookies

Our website uses cookies to:

• Maintain cart and checkout sessions

• Monitor site performance (via analytics)

• Personalize content and promotions

You can disable cookies through your browser settings, but certain features may not function properly.

8. Children’s Privacy

We do not knowingly collect data from children under 13 years old. If we learn that a child has submitted data without parental consent, we will promptly delete it.

9. Third-Party Links

Our site may link to third-party platforms (e.g., payment processors, social media). We are not responsible for their privacy practices. Please review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or business practices. Any updates will be posted here with a revised "Effective Date." Your continued use of our services indicates acceptance of these changes.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

EcoFlow Malaysia (True Colour Media Group Sdn Bhd)
📧 Email: jackson@truecolourmedia.com
📱 WhatsApp: (+60)12-791 3863
🕘 Mon–Fri: 9:00 AM – 6:00 PM (MYT)