Payment Policy - EcoFlow Malaysia

EcoFlow Malaysia – True Colour Media Group Sdn Bhd (202501025887)

Effective Date: 13 September 2025
Website: https://ecoflow.com.my

Thank you for shopping with EcoFlow Malaysia. This Payment Policy outlines the methods and steps required to complete your purchase through our official website, operated by:

 

1. Payment Gateway Status

Our online payment gateway is currently not yet activated.
To complete your order, we require payment to be made manually via bank transfer or DuitNow QR.

 

2. Payment Methods Accepted

🔸 Option A: Bank Transfer

Bank Name: CIMB Bank
Account Name: True Colour Media Group Sdn Bhd
Account Number: 8606195546
Swift Code (for international transfers): CIBBMYKLXXX

🔸 Option B: DuitNow / Touch and Go

DuitNow ID: 1627300W
(You can scan our DuitNow QR code provided during checkout)

True Colour Media Group Sdn Bhd
Company Registration No.: 202501025887
📍 7, Jalan Pertama 5, Pusat Perdangagan Danga Utama, 81300 Skudai, Johor Bahru
🧾 TIN: C60143815090

 

3. How to Make a Payment

Once your order is placed, you will receive two images via WhatsApp or email:

  1. Our official Bank Transfer Details

  2. Our DuitNow QR Code

Please follow these steps:

  1. Complete the transfer using your preferred method (Online Banking / DuitNow app).

  2. Take a screenshot of your payment confirmation.

  3. Send the screenshot to us via WhatsApp or email for verification:

We will verify your payment and confirm your order within 1–2 working days.

 

4. Payment Verification & Processing

  • Payments are verified during working hours only (Monday to Friday, 9 AM – 6 PM).

  • Orders will only be processed after payment confirmation is received.

  • If we do not receive payment confirmation within 48 hours, your order may be cancelled automatically.

 

5. Important Notes

  • Please double-check all payment details before transferring.

  • We are not responsible for delays due to incorrect account numbers, failed transfers, or incomplete screenshots.

  • No cash payments or COD (Cash on Delivery) options are available.

 

📞 Support

If you face any issues during the payment process, feel free to contact us:

EcoFlow Malaysia (True Colour Media Group Sdn Bhd)
📧 Email: jackson@truecolourmedia.com
📱 WhatsApp: (+60)12-791 3863
🕘 Mon–Fri: 9:00 AM – 6:00 PM (MYT)