Not every “EcoFlow” store is ours. Buy from an authorised dealer.
- Reference
- EFMY/MEMO/2026-01
- Date
- 19 October 2026
- Issued by
- EcoFlow Malaysia — True Colour Media Group Sdn Bhd (1627300-W)
- Subject
- Authorised sales channels and parallel imports
1. Not us. No 30-day DOA.
These two stores trade under the EcoFlow name on Lazada and Shopee. We do not own them and we do not sell through them.
Our 30-day DOA (dead-on-arrival) policy does not apply here. Raise any DOA, warranty or service request with that seller.
2. An authorised dealer — but not us.
This store is an authorised dealer. It does not represent EcoFlow Malaysia and we do not operate it. A purchase there is between you and that dealer.
3. Buy here. We handle your after-sales first.
Authorised dealers. DOA, warranty, parts and service on a unit bought from any of them are processed by EcoFlow Malaysia directly, at higher priority.
Best Wing SolutionShopee
GorittaShopee
GreenMeter.MYShopee
RC Paragon UniversalShopee
ActivetechgearShopee
CT HARDWAREShopee · Preferred
FLY ZONE ENTERPRISE (89620)Shopee
Buying direct from ecoflow.com.my carries the same cover.
4. Imported sets: no Malaysian warranty, triple the service charge.
Many EcoFlow units listed on Shopee and Lazada are parallel imports, brought in from Vietnam, Thailand, China and the Philippines.
- No Malaysian warranty. A unit on another market’s warranty cannot be claimed here.
- About three times the after-sales charge. Parts, labour and freight are billed against the market it came from.
- Different specification. Plug, voltage, firmware and local certification are not always the Malaysian ones.
The cheaper checkout price is usually the more expensive set.
5. Not sure? Ask before you pay.
WhatsApp +60 11-3772 7100 or email info@gorental.my and we will tell you whether a listing is an authorised one.
EcoFlow Malaysia — Distribution Office
True Colour Media Group Sdn Bhd (1627300-W)
Authorised distributor, Malaysia
WhatsApp +60 11-3772 7100 · info@gorental.my · ecoflow.com.my
